Support

After purchase service:

We give a 12-month warranty for all our devices.

Also, you can contact us at any time if you have any problems with operation, configuration, or installation.

We support our users even after the end of the warranty period.

Payments:

Please contact us at info@gelo-play.com if you have any questions about payments or if you have not received your purchase receipt in your email.

Delivery:

Delivery of the device takes up to 20 calendar days.

Purchase returns:

Returns are processed on an individual basis.

Don’t hesitate to contact us if you have a problem and we will find a solution for you.

Device setup:

Read the instructions for your device carefully and watch the instructional video. If you experience difficulties trying to set up the device yourself, contact us. Our experts will get back to you as soon as possible.

FAQ

What are neural interfaces (BCIs)?

BCI stands for Brain-Computer Interface. These are devices that allow recording and decoding brain activity, highlighting significant parameters and using them as commands, as well as providing feedback to the user.

What is an EEG?

EEG is an electroencephalogram of the brain. This is a non-invasive (without penetration through the skin or mucous membranes) method of evaluating the state of the brain by recording its bioelectrical activity.

How exactly do your devices work?

The operation of the device is based on the registration of an electroencephalogram (EEG), electrical impulses of the brain, reflecting the psycho-emotional state of a person. It is possible to transform some EEG patterns into commands and use them to control devices, programs, and your own emotional state.

What are "dry electrodes"?

Most often, to obtain a more accurate signal when working with devices, it is recommended to use a conductive gel. The technology of dry electrodes does not involve conductive gel, which makes the use of this system as comfortable as possible.

Can the device send me an electric shock?

No, our devices are completely safe.

Who is this technology for?

The spectrum of use of our BCI devices is unlimited. They can be used during workouts, gaming, video content creation, work, meditation, training, to improve health, and even during sex.

Can BCI devices cause cancer?

No, it's impossible. The devices simply read the signals of the brain, but do not have any effect on the body.

How can I place an order?

Place an order on our website or simply contact us.

﻿After purchase service:

Payments:

Delivery:

Purchase returns:

Device setup:

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